Technical Support Engineer – Azure | Microsoft India | Hyderabad

About This Role

Microsoft India is hiring Technical Support Engineers for its Customer Experience and Success (CXP) team in Hyderabad. You will provide advanced technical troubleshooting support to enterprise Azure customers — diagnosing infrastructure issues, guiding configuration decisions, and coordinating with product engineering teams when needed. This role is ideal for engineers with 2–4 years of cloud or systems administration experience who want to deepen their Azure expertise inside Microsoft.

Role Context

You will handle escalated support cases from enterprise customers who use Azure services — compute, networking, storage, or identity. Cases are assigned via the internal ticketing system, and you own them end-to-end until resolution. You will collaborate with Azure product teams for engineering escalations and with customer success managers for customer relationship context. Microsoft's support engineering track has a defined career ladder from Support Engineer to Senior Engineer to Lead.

Key Responsibilities

• Diagnose and resolve complex Azure infrastructure and platform issues
• Communicate resolution steps and workarounds clearly to technical customer contacts
• Reproduce issues in lab environments to identify root cause and document findings
• Escalate confirmed product bugs to Azure engineering with detailed repro steps
• Create and publish internal and external knowledge base articles for common issues
• Participate in on-call rotations for critical customer escalations

Requirements & Skills

• 2–4 years of experience in cloud support, systems administration, or infrastructure engineering
• Hands-on Azure experience — AZ-104 or AZ-900 certification preferred
• Strong networking fundamentals — TCP/IP, DNS, VPN, load balancing
• Linux and/or Windows Server administration experience
• Customer-facing experience with strong written and verbal English
• B.Tech or B.Sc. in Computer Science, IT, or related discipline

Benefits & Work Conditions

• Hybrid work model with a modern campus at Hyderabad's Microsoft office
• Microsoft's comprehensive benefits — health insurance, Employee Stock Purchase Plan (ESPP)
• Free Microsoft certifications and LinkedIn Learning access
• Generous paid time off, parental leave, and discretionary annual leave
• Opportunity to move into product, engineering, or cloud solution architecture roles

Who Should Apply

Technical engineers who are genuinely curious about cloud systems, enjoy deep-dive troubleshooting, and can explain complex issues in plain language to stressed enterprise customers will thrive in Microsoft's support engineering environment. The internal mobility and certification support Microsoft offers make this an excellent long-term career platform.

About the Company

Microsoft is one of the world's largest technology companies. Microsoft India, headquartered in Hyderabad, is one of its biggest engineering and support hubs globally. The Hyderabad campus is home to thousands of engineers, support professionals, and researchers working on products used by over a billion people worldwide.

How to Apply

Click "Apply on Company Website" to visit Microsoft's official careers portal. Microsoft recruitment is entirely free — no fees are charged at any stage.