Customer Support Executive – BPO | Lucknow | Day Shift | Fresher Apply

About This Role

TechServe BPO Solutions is hiring Customer Support Executives for its inbound voice and chat process in Lucknow. This is a day shift, office-based role that does not require prior BPO experience. If you can communicate clearly in Hindi and have basic computer skills, you are eligible to apply. Freshers who have completed 12th or graduation and are looking for their first job in Lucknow will find this a stable and well-paying starting point.

Role Context

You will handle inbound queries from customers of a telecom or e-commerce client, depending on project allocation. Daily call volume is 80–100 per agent. A team leader sits on the same floor and is available for real-time guidance. The first week is paid training — you go live on calls only after you are confident with the process. Office is located in Hazratganj area with good public transport access.

Key Responsibilities

• Answer inbound customer calls and resolve queries within the first call where possible
• Update customer records in the CRM system after every interaction
• Escalate unresolved issues to the senior support queue
• Meet daily call handling and quality score targets
• Attend team briefings and weekly feedback sessions

Requirements & Skills

• Clear spoken Hindi — English communication at basic level is sufficient
• 12th pass or any graduate — no prior experience required
• Basic computer skills — typing, internet, data entry
• Punctual, professional, and comfortable with a fixed shift schedule
• Lucknow residents preferred for easy daily commute

Benefits & Work Conditions

• Fixed day shift — 9 AM to 6 PM, Monday to Saturday
• Monthly salary plus performance incentive
• PF and ESI from day one
• Paid training for the first 5 days
• Promotion to senior executive within 12 months for consistent performers

About the Company

TechServe BPO Solutions operates customer support centres in Lucknow and Kanpur, serving telecom and e-commerce clients across North India. We employ over 400 agents and are known for on-time salary and a professional work environment.

How to Apply

Click Apply Now and our HR team will contact you within 24 hours. Walk-in interviews are held Monday to Friday at our Hazratganj office between 10 AM and 4 PM.