Call Center Executive Jobs in Delhi – Onsite Customer Support Hiring

About This Role

Fresher Hub is recruiting onsite Call Center Executives for a BPO client operating out of Delhi. The role covers handling inbound and outbound customer calls, resolving service and product queries, and maintaining accurate call logs in the CRM. This is a full-time, office-based position with fixed shifts, open to freshers and candidates with prior call center experience.

Role Context

You will work within a team of 20-plus agents under a Team Leader. The client handles customers in the financial services and e-commerce space, so interactions involve a mix of order tracking queries, account-related issues, and service requests. Calls run primarily in Hindi with occasional English interactions. Daily call targets and quality scores are tracked by the Team Leader each shift.

Key Responsibilities

• Answer inbound calls and resolve customer queries within defined turnaround time
• Make outbound follow-up calls for pending requests, renewals, or escalations
• Log each interaction in the CRM with accurate notes and resolution status
• Escalate complex cases to the senior team following defined protocols
• Meet daily call volume targets and maintain acceptable satisfaction scores
• Stay current on product and policy updates through internal training sessions
• Handle irate customers calmly and work toward first-call resolution wherever possible

Requirements & Skills

• Minimum 12th pass; graduation preferred but not required
• Fluent in Hindi; functional English communication is required
• Prior call center experience is a plus but freshers are welcome to apply
• Comfortable working rotational shifts covering morning and afternoon slots
• Basic computer skills with a typing speed of at least 20 WPM
• Steady and composed manner when handling difficult or repeated callers

Benefits & Work Conditions

• ₹18,000 – ₹28,000 per month based on experience and shift
• 5-day or 6-day work week depending on the assigned project
• Paid training provided before going live on customer calls
• Performance-linked incentives for agents who meet monthly targets

Who Should Apply

This role works well for candidates who are comfortable speaking on the phone for extended periods, can stay composed under call pressure, and are looking for a stable office-based job in Delhi with a clear path to senior agent or team lead positions.

About the Company

Fresher Hub is a Delhi-based hiring partner that sources, screens, and places candidates with BPO, retail, and logistics clients across NCR. With a focus on fresher and entry-level hiring, the company runs regular placement drives and handles pre-screening to reduce interview wait times for both candidates and clients.

How to Apply

Apply through the portal with your updated resume. Mention your shift preference and language comfort level in the application form. Shortlisted candidates will receive a callback within 2 business days to arrange a walk-in or telephonic interview.