Customer Support Associate Jobs in Delhi – Full-Time Entry Level

About This Role

Fresher Hub is recruiting Customer Support Associates for a full-time onsite role in Delhi. The position focuses on resolving customer queries through phone and email, maintaining accurate ticket records, and ensuring a smooth resolution experience within defined service timelines. This is a structured, office-based role designed for candidates who communicate clearly and work well within defined support processes.

Role Context

You will join a support team of 15 associates working on a software client account. Queries span subscription issues, billing disputes, and product usage guidance. The team uses a helpdesk tool such as Freshdesk or Zendesk to log and manage tickets. Shifts are rotational — morning and afternoon — and the team operates Monday through Saturday with one weekly off day.

Key Responsibilities

• Handle inbound customer calls and emails and resolve queries within SLA timelines
• Log every interaction in the helpdesk tool with clear notes and resolution status
• Identify patterns in recurring issues and escalate them with supporting documentation
• Follow up with customers on open tickets until each case is confirmed resolved
• Maintain a first-response time under 2 hours for email queries during the shift
• Attend weekly team reviews and flag emerging complaint trends to the team lead
• Walk new customers through product basics during onboarding calls when assigned

Requirements & Skills

• Graduate in any discipline
• Strong written and spoken English; Hindi fluency is an advantage
• Prior experience with helpdesk tools like Freshdesk or Zendesk is preferred
• Capable of managing multiple open tickets without losing track of follow-ups
• Composed and solution-focused when handling frustrated or repeat callers
• Typing speed of 30 WPM or above for efficient ticket documentation

Benefits & Work Conditions

• ₹18,000 – ₹30,000 per month based on experience
• Rotational shift schedule with a defined weekly off day
• Paid training on client systems before going live on the support queue
• Performance review every 6 months with salary increment consideration

Who Should Apply

This role suits methodical, empathetic candidates who can manage a steady queue of open issues without getting overwhelmed. If you prefer structured work, write clearly, and want to build a career path toward customer success or account management, this associate role in Delhi is a practical and well-compensated starting point.

About the Company

Fresher Hub partners with SaaS, e-commerce, and service companies in Delhi NCR that need reliable customer support teams. The company handles sourcing, screening, and initial training coordination, ensuring that placed candidates are ready to contribute from their first week on the job.

How to Apply

Apply with your updated resume. If you have prior experience with helpdesk tools or customer-facing roles, mention it briefly in the application. Interviews are conducted at the Delhi office, and shortlisted candidates are notified within 48 hours of application review.