We are hiring enthusiastic and customer-focused candidates for the role of Customer Support Executive for a leading food delivery and customer service process. This opportunity is ideal for freshers and experienced candidates who are passionate about customer interaction and problem-solving.
The role involves handling customer queries through voice and chat support while ensuring a smooth and professional customer experience.
Job Responsibilities
- Handle customer queries and provide support through voice calls and chat channels
- Resolve customer concerns professionally and within defined timelines
- Deliver high-quality customer service while maintaining communication standards
- Coordinate with internal teams when escalation or additional assistance is required
- Maintain accurate records of customer interactions and issue resolutions
- Follow company guidelines, operational procedures, and service quality standards
Eligibility Criteria
- Freshers are welcome to apply
- Graduates preferred
- Candidates with prior voice or chat customer service experience will have an advantage
- Strong Hindi and English communication skills are mandatory
- Basic computer knowledge and typing skills required
- Ability to work in a fast-paced customer support environment
Shift & Work Schedule
- Rotational shifts
- 6 working days per week
- Rotational weekly offs
- Candidates should be comfortable working on weekends and flexible schedules
- Applicants should be willing to travel to the office independently
Preferred Candidate Profile
- Good communication and interpersonal skills
- Customer-centric attitude with problem-solving ability
- Flexible and adaptable to changing work schedules
- Team player with a positive and professional approach
Why Join?
- Opportunity to start a career in the BPO and customer service industry
- Suitable for freshers looking for professional experience
- Training and support provided
- Dynamic and growth-oriented work environment
- Exposure to voice and chat customer handling processes
If you are confident in your communication skills and interested in building a career in customer support operations, this opportunity can be a great fit for you.