Customer Care Executive – Chat & Email Support | Work From Home | Bengaluru Based

About This Role

HelpDesk Pro India is hiring Customer Care Executives for a non-voice chat and email support role that you can perform entirely from home. You will support customers of an e-commerce platform — handling order tracking, return requests, refund queries, and account issues through live chat and email tickets. No phone calls involved. Freshers with good written English and a stable internet connection can apply directly.

Role Context

You will work within a virtual support team of 30 agents split across two shifts. Chat volumes are highest between 10 AM and 8 PM. Each agent handles 3–5 concurrent chats and approximately 20–30 email tickets per shift. A quality analyst reviews 10 interactions per week per agent and shares feedback through a shared document. The process is well-documented and a knowledge base is always available during shifts.

Key Responsibilities

• Handle live chat queries from e-commerce customers in real time
• Resolve email tickets related to orders, refunds, and account access within SLA
• Use the client knowledge base to provide accurate, consistent responses
• Escalate issues that require backend access to the senior support tier
• Maintain a customer satisfaction (CSAT) score of 4.0 or above out of 5
• Update ticket status and resolution notes accurately in the helpdesk tool

Requirements & Skills

• Good written English — clear sentences, correct grammar, professional tone
• Typing speed of at least 35 WPM with accuracy
• Laptop or desktop with Windows 10 or above and 25 Mbps+ broadband connection
• Comfortable managing multiple chat windows simultaneously
• Any graduate — customer support or BPO experience is a bonus
• Must be based in or near Bengaluru for occasional office visits (once a month)

Benefits & Work Conditions

• Work from home permanently — office visit required only once a month for team meet
• Choose between morning (7 AM–4 PM) or afternoon (2 PM–11 PM) shift
• Fixed monthly salary plus CSAT-linked performance incentive
• Internet allowance of ₹500 per month reimbursed
• Paid leave, ESI, and PF included from the first month

Who Should Apply

Graduates who prefer written communication over phone calls, want a stable full-time remote job with real benefits, and can maintain quality under moderate chat volume pressure will excel here. If you have ever handled customer queries on email or chat — whether professionally or for a college project — you have a head start.

About the Company

HelpDesk Pro India provides outsourced customer support for e-commerce and SaaS companies. Our remote-first model has been running since 2019 and we support clients in India, Southeast Asia, and the Middle East. We pay on time, provide structured feedback, and have a track record of promoting remote agents to quality and training roles.

How to Apply

Apply online. You will receive a written communication test link within 24 hours — it takes about 20 minutes to complete. Candidates who pass will be scheduled for a 15-minute video interview before the offer letter is issued.