Outbound Tele Calling Executive – Delhi | BPO | Fresher & Experienced Both

About This Role

ConnectCall India is looking for Outbound Tele Calling Executives for a customer engagement project in Delhi. You will reach out to existing customers of an insurance company — not cold leads — to inform them about policy renewals, new add-on options, and service updates. The tone is informational rather than high-pressure. Both freshers and candidates with up to 3 years of BPO experience can apply.

Role Context

The outbound team at our Nehru Place centre handles roughly 120–150 calls per day per agent. Leads are pre-qualified existing customers, so conversations are warmer than typical cold calling. Your team lead reviews call recordings weekly and gives structured feedback. There is a healthy internal competition with weekly performance boards and team incentives for hitting monthly targets together.

Key Responsibilities

• Call existing policy holders to inform them about upcoming renewal dates
• Explain add-on coverage options in simple, jargon-free language
• Handle customer questions about their existing policy accurately
• Transfer interested customers to the senior sales executive for closing
• Log every call with outcome and notes in the CRM
• Achieve daily connect and transfer targets as set by the floor manager

Requirements & Skills

• Fluent Hindi speaker — clear, confident delivery on calls
• Basic English reading ability for CRM and script usage
• Minimum 12th pass — graduates preferred but not mandatory
• Willing to work in a structured shift environment with call monitoring
• Positive attitude and ability to handle rejection on calls without getting discouraged

Benefits & Work Conditions

• Fixed salary plus monthly performance incentive
• Day shift only — 10 AM to 7 PM
• Office located near Nehru Place Metro — easy commute
• PF from day one; medical insurance after 3 months
• Fast promotion track — top performers reach team lead in 8–10 months

Who Should Apply

Candidates who want to enter the BPO or insurance sector and have a natural ability to communicate clearly in Hindi will find this role a solid starting point. The product is non-technical and the leads are warm — making it one of the easier outbound processes to succeed in as a fresher.

About the Company

ConnectCall India runs outsourced customer engagement and telesales programmes for insurance, banking, and telecom clients. Our Delhi centre employs 300+ agents and processes over 50,000 calls daily. We are an ISO-certified organisation with a strong compliance framework and structured career paths for agents.

How to Apply

Apply now. Walk-in interviews are held Monday to Friday between 11 AM and 4 PM at our Nehru Place office. Carry a copy of your CV and any one photo ID.