Customer Service Representative – Mumbai | Voice Process | Hindi & English

About This Role

CallBridge India is hiring Customer Service Representatives for a voice-based inbound support project at our Mumbai centre. You will handle calls from customers of a leading consumer goods brand — answering product queries, processing complaints, and resolving order-related issues. This is a day shift role with fixed working hours and no night shifts. Freshers and candidates with up to 2 years of BPO experience are welcome.

Role Context

You will join a team of 40+ agents on a structured inbound voice process. Daily call volume averages 80–100 calls per agent. A team lead monitors call quality and provides daily coaching. The process is well-documented with clear escalation paths, so even first-time BPO candidates settle in quickly after a 5-day training period.

Key Responsibilities

• Answer inbound customer calls in Hindi and English professionally
• Resolve product complaints, refund requests, and delivery issues within one call where possible
• Update customer records accurately in the CRM after every interaction
• Escalate unresolved or complex issues to the senior support queue
• Meet daily call handling targets and quality scores set by the team lead
• Attend daily briefings and weekly quality review sessions

Requirements & Skills

• Clear spoken Hindi — fluency is mandatory; English communication at conversational level
• HSC (12th pass) minimum — graduates preferred
• Comfortable sitting and taking calls for 8 hours with scheduled breaks
• Basic computer operation skills — typing, CRM data entry
• Patient, calm under pressure, and genuinely interested in helping customers
• Mumbai residents preferred for easy daily commute to Andheri office

Benefits & Work Conditions

• Fixed day shift — 9 AM to 6 PM, Monday to Saturday
• Monthly salary plus performance incentive up to ₹3,000
• 5 days paid training before going live on calls
• ESI and PF provided from day one
• Canteen facility available at subsidised rates

Who Should Apply

Candidates who enjoy talking to people and solving problems quickly will do well here. If you have a clear voice, can stay composed during difficult calls, and want a stable day-shift job in Mumbai with growth to senior agent or quality analyst, apply now.

About the Company

CallBridge India operates customer support centres for FMCG, e-commerce, and telecom brands across Mumbai and Pune. We employ over 1,200 agents and are known for structured training and on-time salary. Our attrition rate is among the lowest in the sector because we invest in agent development.

How to Apply

Walk in or apply online. Mention "Voice Process – Mumbai" in your application. Candidates shortlisted online will be called for a face-to-face interview at our Andheri (East) office within 3 days.