Customer Service Representative Jobs Canada E-Commerce

Customer Service Representative – E-Commerce Canada

FulfillPlus Canada needs a customer-focused Customer Service Representative to support our e-commerce clients' customers. Handle order inquiries, resolve complaints, and deliver great experiences.

Day-to-Day Duties

• Respond to customer inquiries via phone, email, and live chat
• Track and update order status, delivery issues, and returns
• Process refunds, exchanges, and escalations per company policy
• Document all interactions accurately in the CRM system
• Meet daily CSAT and productivity targets

Requirements

• 1+ year of customer service experience
• Clear verbal and written communication in English
• Comfortable multitasking across phone and digital channels
• French language skills are a strong asset

Offer

• CAD $18–$22/hour
• Hybrid work options after 90-day probation
• Health and dental benefits
• Paid training on e-commerce platforms and CRM tools