About This Role
TechSupport India is conducting a Walk-in Drive in Bangalore for Customer Support Executives across multiple client programmes. If you are a fresher or have up to 2 years of customer service experience and are looking for immediate joining, come directly to our Bangalore recruitment centre with your resume and ID. No prior appointment needed — we interview candidates on the spot and extend same-day offer letters to selected candidates.
Key Responsibilities
- Handle inbound customer calls, chats, and emails for assigned client programmes in tech, retail, or fintech sectors
- Resolve customer queries, complaints, and service requests within defined SLA timelines
- Log all interactions accurately in the CRM and complete required post-call work within the allocated wrap-up time
- Adhere to call quality standards, client-specific scripts, and escalation procedures at all times
- Achieve individual KPIs including CSAT, FCR, AHT, and adherence to schedule in every reporting period
- Participate in team training, quality calibration, and process update sessions as scheduled
Required Skills and Qualifications
- 12th pass or any degree; freshers with 0 experience are welcome
- Good spoken English; Kannada and Hindi are a plus for local client projects
- Willingness to work in day, evening, or rotational shifts as per project requirement
- Basic computer skills and a customer-first mindset
- Carry original ID proof, educational certificates, and 2 passport photos to the walk-in
What We Offer
- CTC of ₹14,000–₹22,000 per month; immediate offer letters for selected candidates
- Cab facility for late shifts
- Structured 2-week training before going live on client projects
- PF, ESI, health insurance, and performance bonuses
- Fast growth track within TechSupport India's Bangalore operations
About TechSupport India
TechSupport India's Bangalore walk-in recruitment programme is one of the city's highest-volume fresher hiring initiatives, regularly onboarding 100+ customer support executives per month. We actively recruit from across Bangalore and surrounding districts, providing immediate employment to qualified candidates with zero waiting period between interview and joining.