Call Center Executive Jobs in Pune

About This Role

CareConnect India is hiring Call Center Executives for its Pune delivery center to handle inbound and outbound voice operations for retail and logistics clients. The role involves managing customer service calls, processing order-related queries, handling delivery complaint escalations, and conducting outbound satisfaction surveys. It is a target-based, full-time position with defined shift timings and clear daily performance expectations. Freshers who can communicate clearly in Marathi, Hindi, and English are welcome to apply.

Role Context

You will report to a Shift Team Leader and work within a team of ten call center executives on an assigned client campaign. Daily targets cover contact volume, resolution rate, and survey completion quotas. The Pune center operates on a five-and-a-half-day work week with rotational shifts. New agents receive seven days of product and process training before going live on calls. Ongoing coaching is provided through weekly call listening sessions and monthly one-on-one performance discussions.

Key Responsibilities

• Handle inbound customer calls for order status, delivery exceptions, and return initiation requests
• Conduct outbound post-delivery satisfaction surveys following completed order cycles
• Process escalated delivery complaints and coordinate with the logistics operations team for resolution
• Log all call outcomes, complaint details, and customer feedback accurately in the CRM
• Meet daily inbound handling and outbound survey completion targets without exception
• Maintain call quality scores above the center's minimum benchmark in all quality monitoring audits
• Attend daily briefings and complete weekly product knowledge assessments as directed
• Follow escalation procedures for damaged goods claims, fraud cases, and repeat complaints

Requirements & Skills

• 0–2 years of call center or customer service experience; fresher candidates welcome
• Clear spoken Hindi, Marathi, and basic English for the Pune client campaign mix
• Ability to handle repetitive, volume-based work with consistent quality across a full shift
• Basic CRM and computer skills for call logging and complaint record management
• Comfortable working rotational shifts including morning, afternoon, and evening slots
• Patient communication style for handling delivery complaint and return request calls
• Willingness to work one Saturday per fortnight as part of the rotational weekend schedule

Benefits & Work Conditions

• Monthly salary of ₹15,000–₹26,000 based on shift availability and language proficiency
• PF and ESI statutory benefits from the first month of employment
• Transport facility available for evening and night shifts from Pune station pickup points
• Monthly call quality incentive for agents maintaining above-target scores
• Internal promotion to Senior Executive or Trainer within 18 months for consistent performers

Who Should Apply

This role suits candidates looking for a stable full-time calling job in Pune with a reliable incentive structure and clear working hours. If you speak Marathi and Hindi clearly, can stay patient and professional across a full shift of delivery-related queries, and want structured BPO employment with a real internal promotion pathway, CareConnect India's Pune center offers the training, the shifts, and the team environment to build a solid call center career.

About the Company

CareConnect India operates delivery centers in Bangalore and Pune managing customer support for e-commerce and logistics clients. The Pune center handles voice operations for three major retail and logistics accounts, processing over 20,000 customer contacts monthly. The company is known for consistent salary disbursement, transparent shift management, and a structured internal career development track that promotes from within before hiring externally for senior roles.

How to Apply

Apply through this listing or visit the Pune delivery center with your resume between 10 AM and 3 PM. Candidates who clear the voice assessment on the day of walk-in can receive an offer within 48 hours.