Customer Support Executive Jobs in Bangalore

About This Role

CareConnect India is hiring Customer Support Executives for its Bangalore operations center. The company provides outsourced customer support services for e-commerce and consumer tech clients, and this role involves handling inbound customer queries via voice, email, and chat channels. It is a full-time, shift-based position suited to candidates with clear communication skills, a patient approach to problem-solving, and the ability to follow structured resolution processes under volume.

Role Context

You will report to a Team Leader managing a team of twelve support agents. Shifts rotate across morning, afternoon, and night slots based on client SLA requirements. Queue volumes range from 80 to 150 contacts per shift depending on the campaign. You will be expected to handle each contact professionally, resolve issues within the first interaction where possible, and escalate cases that require higher-level intervention without delay. Quality scores, CSAT ratings, and average handling time are the primary performance metrics.

Key Responsibilities

• Handle inbound customer queries via voice calls, email, and live chat for assigned client campaigns
• Resolve order-related, billing, and account access issues within defined SLA timelines
• Log all customer interactions accurately in the CRM with contact reason, resolution, and follow-up notes
• Escalate unresolved or complex cases to the Team Leader or Level 2 support queue promptly
• Follow client-approved scripts and resolution pathways for each contact type consistently
• Maintain CSAT scores above the team's target threshold in all weekly quality audits
• Participate in daily briefings, product knowledge updates, and weekly calibration sessions
• Provide feedback on recurring customer issues to help improve resolution scripts and FAQ content

Requirements & Skills

• 0–2 years of customer support or call center experience; freshers with good communication are welcome
• Clear spoken English for voice channel and written English for email and chat support
• Ability to remain patient, empathetic, and professional during challenging customer interactions
• Basic computer proficiency for CRM data entry, email handling, and chat tool navigation
• Comfortable working in a shift environment including afternoon and night shifts on rotation
• Quick learner for product knowledge and process updates across multiple client campaigns
• Reliable, punctual, and committed to full-time in-office work at the Bangalore operations center

Benefits & Work Conditions

• Monthly salary of ₹18,000–₹32,000 based on communication skills and shift availability
• Night shift allowance and transport facility for late shifts at the Bangalore center
• PF and ESI statutory benefits from the joining date
• Monthly CSAT incentive for agents maintaining above-target quality scores
• Structured career path to Senior Support Executive and Team Leader within 12–18 months

Who Should Apply

This role is a strong entry point for candidates who communicate clearly, stay composed under pressure, and want to build a customer service career in a structured BPO environment. If you can manage multiple contact types across shifts, are willing to work nights occasionally, and want a stable job in Bangalore with clear performance expectations and growth pathways, CareConnect India offers a well-organized support environment with genuine internal promotion culture.

About the Company

CareConnect India is a Bangalore-based customer experience outsourcing company managing voice, email, and chat support operations for e-commerce, fintech, and consumer tech clients across India. With 600 agents across two Bangalore floors, the company handles over 50,000 customer contacts daily and is known for strong SLA performance, structured agent training, and a promotion culture that rewards consistent quality contributors with clear career advancement.

How to Apply

Apply through this listing or walk into our Bangalore hiring center between 10 AM and 4 PM with your resume. Freshers are actively encouraged. Joining for shortlisted candidates can happen within 5 working days of the interview.