Customer Support Executive Work From Home Jobs 2026 – India Remote Apply

About This Role

HomeSupport India BPO is hiring Customer Support Executives for its fully remote team in India. This is a full-time, permanent work-from-home role with a day shift schedule. You will provide customer support via voice, chat, or email — the specific channel depends on the account you are assigned to after training. Freshers, graduates, and experienced candidates all are welcome to apply. If you have a working laptop, stable broadband, and clear communication skills in English and Hindi, you are eligible.

Role Context

HomeSupport India works with e-commerce, insurance, and telecom clients who need India-based remote support teams. Depending on your account, you may handle queries about insurance policies, online orders, mobile plans, or app subscriptions. All tools are web-based and accessed via secure VPN. Your team lead manages 8–10 agents and is available on Microsoft Teams throughout the shift for escalations and support. New agents go through a 10-day paid training before going live on calls.

Key Responsibilities

• Handle inbound customer contacts via the assigned channel (voice, chat, or email)
• Resolve queries related to billing, orders, account changes, or service complaints
• Provide accurate information using the internal knowledge base and client scripts
• Meet daily productivity targets: call handling time, CSAT, and first-contact resolution
• Update the CRM system after every customer interaction
• Attend virtual team meetings and weekly feedback sessions

Requirements

• 12th pass or any graduation — freshers welcome
• Good spoken and written English and Hindi
• Typing speed: 30 WPM or above
• Laptop or desktop — Windows 10 or above
• Wired broadband: 20 Mbps minimum
• Quiet home workspace

What HomeSupport Offers

• CTC: ₹16,000 – ₹26,000 per month
• Day shift: 9 AM – 6 PM IST — no rotational shifts
• 100% work from home — permanent remote position
• 10-day paid training
• PF and ESI from joining date
• Quarterly performance bonus
• Promotion to Senior Executive within 12 months for consistent performers

How to Apply

Click Apply Now to submit your application. The selection process includes a brief online communication assessment and a virtual HR discussion. Offer letters are issued within 5 working days of selection. Immediate joiners are preferred.