Job Description

About This Role

MailOps India is hiring Email Support Executives for its remote team. This is a text-only, non-voice work-from-home role where you will handle customer queries exclusively via email. No live chat and no phone calls — this makes it one of the most comfortable and stress-free customer support roles available. Freshers who write clearly in English and enjoy structured, methodical work are ideal candidates. You will manage an email queue for one assigned client account and respond to each customer query accurately using approved templates.

Role Context

MailOps provides email-only customer support outsourcing for SaaS, education-tech, and subscription businesses. Your daily work involves reading inbound customer emails, categorizing them by query type, applying the correct response template, and personalizing it before sending. Each shift handles an average queue of 80–120 emails. The work is measured by first-response time (under 4 hours for all emails), resolution rate, and customer satisfaction rating collected via post-reply survey. Senior agents review a sample of your emails weekly.

Key Responsibilities

Monitor assigned email inbox and respond to all inbound queries within 4-hour SLA
Categorize emails by query type and apply the correct response template
Personalize template responses to match the specific customer's situation
Escalate emails involving refund disputes, legal concerns, or repeat complaints to the team lead
Maintain a clean, well-organized inbox with proper labelling and tagging
Compile end-of-day email queue report with count and category breakdown

Requirements

Any graduation — freshers welcome
Excellent written English — must be able to write clearly and professionally without errors
Comfortable working independently with low supervision
Typing speed: 35 WPM or above
Laptop or desktop — Windows 10 or Mac
Stable broadband: 15 Mbps minimum

What MailOps Offers

CTC: ₹16,000 – ₹24,000 per month
100% work from home — permanent remote role
Day shift: 9 AM – 6 PM IST, Monday to Saturday
No voice calls, no live chat — email-only process
5-day onboarding covering email tools, templates, and quality standards
Weekly pay every Friday
Annual increment based on quality score

How to Apply

Click Apply Now. You will be asked to write a short 100-word sample email response to a hypothetical customer complaint — this serves as your written communication assessment. Shortlisted candidates are contacted within 3 working days for a virtual HR round.