Job Description

About This Role

ChatFirst India Services is hiring Online Chat Support Executives for its domestic and semi-international day shift process. This is a 100% work-from-home role designed for freshers who want to begin their BPO or customer service career without commuting to a physical office. You will handle live chat interactions for a fintech or e-commerce brand in India or Singapore. Good written English and a basic understanding of online transactions are all you need to apply.

Role Context

ChatFirst India's day shift team operates from 9 AM to 6 PM IST and handles customer queries for payment apps and online shopping platforms. You will manage 2–3 simultaneous chats at a time, helping customers with wallet recharges, failed transactions, delivery status, and account verification queries. All tools are web-based. A team lead is available on Slack during working hours for escalations. Quality assessors review 5–10% of chats per agent every week and share feedback through a brief WhatsApp voice note.

Key Responsibilities

Handle 2–3 simultaneous live chat conversations with customers
Resolve payment failures, order issues, and account queries in the first interaction
Use the internal knowledge base to find accurate answers before responding
Escalate cases involving fraud, account compromise, or policy exceptions to the senior queue
Log interaction outcomes accurately in the CRM after every chat
Maintain daily CSAT target of 4.2 or above out of 5

Requirements

12th pass or any graduation — freshers of 2023, 2024, or 2025 batch welcome
Good written English — clear sentences, correct spelling
Typing speed: 35 WPM or above
Basic familiarity with mobile payment apps or online shopping (personal user experience is fine)
Laptop or desktop — Windows 10 or above
Broadband: 15 Mbps or above

What ChatFirst Offers

CTC: ₹15,000 – ₹22,000 per month
Day shift: 9 AM – 6 PM, Monday to Saturday
100% work from home
7-day paid training before going live
Weekly pay on Fridays
Performance bonus every quarter
Fresher-specific buddy program for the first 30 days

How to Apply

Click Apply Now to submit your application. You will complete a short online grammar and typing assessment. Shortlisted candidates are contacted within 48 hours for a virtual HR discussion. Offer letters are issued on the same day as the HR round for selected candidates.