Chat Support Executive Night Shift Jobs From Home – International Process India

About This Role

NightBridge BPO Solutions is hiring Work From Home Chat Support Executives for its international night shift process. In this role you will handle live chat conversations with customers from the US and UK for an e-commerce and SaaS client. This is a fully remote, night shift position — shifts run from 9 PM to 6 AM IST. Night shift allowance is paid additionally over base salary. Freshers with good written English are eligible to apply.

Role Context

NightBridge's international chat team manages customer queries for a US-based software and retail client during their business hours. You will handle 3–4 simultaneous chats covering order tracking, subscription billing, account access, and basic product support. A shift supervisor is online throughout the night on Microsoft Teams. Average chat handling time is 8–12 minutes per conversation. The work is text-only — no voice calls, no video. CSAT scores are reviewed weekly with individual coaching from the team lead.

Key Responsibilities

• Handle 3–4 simultaneous live chat conversations with US and UK customers
• Resolve queries related to orders, billing, account access, and basic product usage
• Maintain professional, grammatically correct written English in every response
• Meet first-contact resolution and CSAT targets set by the client SLA
• Escalate unresolved technical or policy issues to the next-tier support team
• Complete case documentation in the CRM after every chat interaction

Requirements

• 12th pass or any graduation — freshers welcome
• Excellent written English — grammar and spelling are tested in the interview
• Typing speed: 40 WPM with 95%+ accuracy
• Willing to work night shift: 9 PM – 6 AM IST (fixed, not rotational)
• Laptop or desktop — Windows 10 or above
• Wired broadband: 20 Mbps minimum (Wi-Fi not accepted for this process)
• Quiet workspace with no background noise during shift

What NightBridge Offers

• Base CTC: ₹18,000 – ₹26,000 per month
• Night shift allowance: ₹3,000 – ₹5,000 per month additional
• Total in-hand: ₹21,000 – ₹31,000 per month
• 100% work from home — no commute ever
• PF and ESI from joining date
• Paid training (day shift) for 10 days before night shift goes live
• Promotion to Senior Chat Executive within 12 months

How to Apply

Click Apply Now. The process includes an online written English test (grammar and comprehension), a 5-minute typing accuracy test, and a virtual HR round. Candidates who clear all three are given an offer letter within 3 working days.