Job Description

About This Role

Tech Mahindra is hiring International Non-Voice Chat Support Executives for its BPO division. In this role you will handle live chat conversations with customers from the US, UK, or Australia — no voice calls. The process runs in night shift (IST) to align with international client time zones. This is an office-based role with transport provided for night shift employees. Freshers and candidates with prior chat support experience are both welcome to apply.

Role Context

Tech Mahindra's international non-voice process handles customer service for a global telecom or e-commerce client. You will manage 3–4 simultaneous chat conversations covering order tracking, billing queries, account changes, and technical troubleshooting. The work is fast-paced but structured — a team lead monitors chat queues in real time and assists when a conversation needs escalation. Night shift attracts an additional allowance and all employees working after 9 PM are provided cab drops.

Key Responsibilities

Handle 3–4 simultaneous live chat conversations with international customers
Resolve queries related to orders, billing, account management, and basic technical issues
Maintain average handle time and CSAT targets as defined by the client SLA
Type accurate and professional responses in English — no grammatical errors
Escalate complex cases to voice or specialist support queue with proper notes
Complete post-chat case documentation in the CRM system

Requirements

Any graduation (12th pass also considered for experienced candidates)
Excellent written English — grammar, spelling, and tone are assessed in the interview
Typing speed: minimum 40 WPM with 95%+ accuracy
Willingness to work in night shift: 9 PM – 6 AM IST or 11 PM – 8 AM IST
Prior international chat process experience is a strong advantage

What Tech Mahindra Offers

CTC: ₹20,000 – ₹32,000 per month including night shift allowance
Night shift allowance: ₹2,500 – ₹4,000 per month additional
Two-way cab provided for night shift employees
Subsidized cafeteria with night shift meal facility
PF, ESI, and group health insurance
Promotion to Senior Chat Executive within 12 months for top performers

How to Apply

Click Apply on Company Website to visit Tech Mahindra's careers portal. Search for Non-Voice, Chat Support, or International BPO roles. Walk-in drives are also conducted at Tech Mahindra's BPO centres — check the portal for scheduled dates and locations.