Hotel Operations Executive – Front Desk | Agra | Hospitality Fresher

About This Role

Taj Residency Agra is hiring a Hotel Operations Executive for its front desk and guest services team. You will manage daily check-in/check-out operations, handle guest requests, and ensure smooth coordination between front desk and housekeeping. Agra's tourism-driven hotel industry offers stable, year-round employment. Freshers with a hotel management diploma or any graduate with a service mindset are welcome to apply.

Role Context

The hotel has 56 rooms and maintains high occupancy throughout the year, especially between October and March. The front desk team of 4 works in two shifts. You will handle 20–35 guest interactions per shift including check-ins, room service requests, and local area assistance. The GM conducts weekly briefings and guests frequently leave reviews — your interaction quality directly affects the hotel's online rating.

Key Responsibilities

• Manage guest check-in and check-out process efficiently
• Handle reservation inquiries from phone, email, and OTA platforms
• Process room payments and maintain billing accuracy
• Coordinate with housekeeping for room readiness and special guest requests
• Assist guests with Taj Mahal visit timing, guide bookings, and local transport
• Maintain front desk records and shift handover log

Requirements & Skills

• Diploma in Hotel Management or any graduation
• Good spoken English — international guests are a significant portion of the clientele
• Neat, professional appearance and pleasant disposition
• Comfortable in shift schedule — morning (7 AM–3 PM) or evening (3 PM–11 PM)
• Basic computer skills for billing and reservation management

Benefits & Work Conditions

• Fixed shift schedule with weekly off
• Monthly salary plus service charge share
• Staff meals during shift
• Career growth to Front Office Supervisor within 1.5 years

About the Company

Taj Residency is a 3-star hotel located 800 metres from the Taj Mahal's East Gate, Agra. With a 4.2-star guest rating on Booking.com and TripAdvisor, we have consistent repeat bookings from international tour groups. Our front office team prides itself on warm hospitality and accurate local tourism guidance.

How to Apply

Apply now. In-person interview at the hotel. Please bring a copy of your educational certificates and one photo ID.