Back Office Executive – Work From Home | Telecom Sector | Any Graduate

About This Role

InfraWork Services is hiring Work From Home Back Office Executives to support operations for a telecom sector client. You will handle subscriber data, process service requests, and maintain records — all from your home computer. This is a full-time remote role with fixed working hours. Any graduate with basic computer skills is eligible. No prior telecom experience required as training is provided.

Role Context

You will support a dedicated back-office team of 25 remote executives working for a telecom client. Tasks arrive through a shared queue system — you log in at your shift start time, pick up tasks from the queue, complete them, and mark them done. A team manager conducts a daily stand-up call (15 minutes) and is available on chat throughout the shift. Performance is tracked by task completion count and accuracy score.

Key Responsibilities

• Process new subscriber registration forms and update records in the system
• Handle service request tickets — SIM replacement, plan changes, address updates
• Verify submitted KYC documents and flag incomplete applications
• Prepare end-of-day task completion reports for the team manager
• Communicate with field agents via chat for document follow-ups
• Maintain data accuracy above 98% as per client SLA requirements

Requirements & Skills

• Any graduation completed — B.Com, B.A., BBA, or equivalent
• Good typing speed — minimum 30 WPM
• Comfortable with data entry in web-based software (training provided)
• Laptop or desktop with Windows 10 or above and a stable broadband connection
• Organised, punctual, and available for a fixed 8-hour shift
• Freshers welcome — prior BPO or back-office experience is an advantage

Benefits & Work Conditions

• 100% work from home — permanent remote role, not a temporary arrangement
• Fixed shift timings — 9 AM to 6 PM, Monday to Saturday
• Monthly salary credited on the 1st of every month
• PF deduction applicable as per government norms
• Promotion to senior executive or quality checker after 12 months

Who Should Apply

Graduates who want a stable, full-time work-from-home job in the telecom or BPO sector will find this role ideal. The work is structured and process-driven, which suits candidates who prefer clarity over ambiguity. If you have a dedicated workspace at home and can commit to fixed hours, this is a reliable long-term opportunity.

About the Company

InfraWork Services provides back-office processing and data management services to telecom, banking, and utility companies across India. Our remote workforce operates from 22 states and collectively handles over 100,000 service requests monthly. We have maintained a 96% client retention rate for four consecutive years.

How to Apply

Apply now. You will receive a system access test link within 24 hours. Candidates who pass the test will be called for a 15-minute online interview before receiving an offer letter.