A fast-growing international company in the automotive and logistics space is looking for a customer-focused and detail-oriented Customer Support Executive to join its remote operations team. The organization is known for delivering smooth customer experiences through technology-driven solutions, efficient processes, and a collaborative work culture.
This role is ideal for someone who enjoys interacting with customers, solving problems, coordinating operations, and working in a fast-paced remote environment.
About the Role
As a Customer Support Executive, you will manage customer interactions across multiple communication channels while supporting daily operational activities. The role combines customer service, appointment coordination, administrative support, and operational case handling.
You will work closely with internal teams to ensure customers receive timely assistance and a seamless service experience.
Key Responsibilities
Customer Service & Communication
- Handle customer queries professionally through phone, email, and live chat
- Assist customers during onboarding and vehicle collection processes using KIOSK systems
- Resolve customer concerns quickly while maintaining high service standards
- Schedule, update, and confirm vehicle servicing and collection appointments
- Provide clear and empathetic communication throughout the customer journey
Operations & Coordination
- Support vehicle return procedures and perform account verification checks
- Identify pending dues or outstanding payments when required
- Track vehicle availability and help manage operational gaps
- Handle urgent operational situations such as accidents, theft, or vehicle breakdowns according to company procedures
- Assist with administrative and coordination tasks as operational requirements evolve
Candidate Requirements
- 1–2 years of experience in customer service, operations, administration, or support roles
- Fresh graduates with strong communication skills and a willingness to learn are welcome to apply
- Excellent spoken and written English communication skills
- Hindi language proficiency is required
- Additional languages such as Bengali, Urdu, or Portuguese will be considered an advantage
- Familiarity with tools like Google Workspace, Microsoft Outlook, HelpScout, live chat systems, or inventory platforms is beneficial
- Previous remote work experience is preferred
- Must have a professional work-from-home setup with reliable internet connectivity
Shift & Work Schedule
- Fully remote work environment
- Rotational shifts aligned with UK business hours
- 9-hour shifts including breaks
- Weekly offs and schedules may rotate based on operational needs
- Future transition into a 24/7 support structure may be introduced
Salary & Benefits
- Up to ₹3.5 LPA for fresh graduates
- Up to ₹4.7 LPA for candidates with relevant experience
- Company-provided laptop
- Structured onboarding and training support
- Opportunities for career growth across operations, inventory management, platform administration, and data-related functions
- Exposure to a rapidly growing international startup environment
Why Join?
This opportunity offers the chance to work with a modern, fast-scaling company that values innovation, teamwork, and customer satisfaction. You’ll gain practical experience in operations and customer support while contributing to systems and processes that directly impact customer experience at scale.
If you are adaptable, organized, and passionate about helping customers, this role could be an excellent next step in your career.