Key Account Manager Jobs in Mumbai

About This Role

SalesForce India is hiring a Key Account Manager for its Mumbai office to manage relationships with the company's top-tier logistics and distribution clients. The role focuses on account retention, upselling additional platform modules, renewing contracts, and ensuring clients achieve measurable outcomes from their subscription. This is not a new business development role — it is dedicated to growing and retaining an assigned portfolio of 15–20 established accounts with combined annual recurring revenue above ₹2 crore.

Role Context

You will report to the Head of Customer Success and manage the commercial relationship for accounts that have been using SalesForce India's logistics SaaS for at least one year. Your clients include operations managers, supply chain heads, and procurement directors at mid-market logistics companies. Quarterly business reviews are a core deliverable of this role, and you will be expected to present usage analytics, ROI evidence, and product roadmap updates that reinforce the value of the platform at each renewal cycle.

Key Responsibilities

• Own the renewal, expansion, and health metrics for an assigned portfolio of 15–20 key accounts
• Conduct quarterly business reviews with client stakeholders showcasing platform adoption and ROI
• Identify upsell opportunities within existing accounts and manage the commercial conversation to close
• Coordinate with customer success and support teams to resolve escalated client issues promptly
• Monitor account health indicators including product usage, NPS scores, and support ticket frequency
• Lead contract renewal negotiations, manage pricing discussions, and maintain churn below defined thresholds
• Build multi-level relationships within each account to reduce dependence on a single contact
• Feed client product feedback and feature requests to the product management team with context

Requirements & Skills

• 3–6 years of key account management or customer success experience in a SaaS or technology company
• Demonstrated ability to manage commercial renewals and upsell conversations with senior client stakeholders
• Experience preparing and presenting quarterly business reviews to operations or supply chain decision-makers
• Working knowledge of SaaS metrics including ARR, NRR, churn rate, and account health scoring
• Comfort using CRM tools for account health tracking, renewal pipeline management, and stakeholder mapping
• Strong English communication for senior client interactions and executive-level business reviews
• Logistics or supply chain domain knowledge is a significant advantage for client credibility

Benefits & Work Conditions

• Monthly salary of ₹40,000–₹70,000 plus renewal and expansion revenue incentive
• Travel reimbursement for quarterly client visits within assigned account locations
• PF, ESI, and statutory benefits from the joining date
• Access to account intelligence tools and product roadmap briefings before general availability
• Promotion pathway to Senior KAM or Head of Key Accounts based on portfolio NRR performance

Who Should Apply

This role is ideal for account management professionals who enjoy the long-game relationship side of B2B sales — building trust over multiple quarters, identifying expansion needs before clients articulate them, and presenting ROI evidence that makes renewal a straightforward conversation. If you understand logistics operations, are comfortable in a QBR setting with senior stakeholders, and want to manage a high-value portfolio with real revenue responsibility, SalesForce India's KAM role in Mumbai is a strong match.

About the Company

SalesForce India manages its key account portfolio from Mumbai, serving logistics, distribution, and fleet management companies with subscription SaaS contracts ranging from ₹5 lakh to ₹40 lakh annually. The company's key account team is its highest-compensated commercial function and is central to the company's net revenue retention strategy as it scales its existing client base alongside new logo acquisition.

How to Apply

Apply through this listing with your resume. Include the total ARR of your most recent managed portfolio and your retention or expansion rate. Shortlisted candidates will be contacted for a structured account management interview within 4 working days.