About This Role
NetReach IT Services is hiring a Remote IT Support Specialist to provide Tier 1 and Tier 2 technical support to business clients across the United States. No college degree is required — we prioritise CompTIA A+/Network+ certifications, practical troubleshooting skills, and excellent customer communication over formal academic credentials. This is a high-paying, fully remote tech support role with real growth potential into systems administration and network engineering.
Key Responsibilities
- Respond to and resolve IT support tickets via phone, email, and remote desktop tools within defined SLA windows
- Diagnose and troubleshoot hardware, software, network connectivity, and account access issues for end users
- Manage user accounts, email setup, and access permissions in Active Directory, Microsoft 365, and Google Workspace
- Deploy, configure, and maintain workstations, laptops, and mobile devices using RMM tools and MDM platforms
- Document issues, resolutions, and system configurations in the IT knowledge base and ticketing system
- Escalate complex or recurring issues to senior engineers with complete diagnostic notes and context
- Participate in on-call rotation for after-hours critical system alerts as required
Required Skills and Qualifications
- No degree required — CompTIA A+, Network+, or equivalent certification preferred
- Strong troubleshooting skills across Windows 10/11, macOS, and common business software (Microsoft 365, Google Workspace)
- Experience with Active Directory, remote desktop tools (TeamViewer, AnyDesk, ConnectWise), and helpdesk ticketing systems
- Good customer communication — ability to explain technical issues clearly to non-technical users
- Self-directed and comfortable handling multiple support tickets simultaneously in a remote setting
What We Offer
- Monthly salary of $3,800–$6,300 based on certification level and experience
- 100% remote with flexible scheduling options
- Certification sponsorship for CompTIA, Microsoft, and other IT credentials
- Mentoring by senior engineers and a structured Tier 1 → Tier 2 → SysAdmin career path
- Health, dental, vision, 401(k), and generous PTO policy
About NetReach IT Services
NetReach IT Services is a remote-first managed IT provider serving small and medium businesses across the US. We build our support teams entirely on skills and certifications, giving career-changers, bootcamp graduates, and self-taught IT professionals a genuine pathway into well-compensated, growth-oriented tech support roles without the requirement of a four-year degree.