About This Role
Zoho Corporation is hiring a skilled Data Scientist – Zia AI to build the machine learning capabilities behind Zia — Zoho's AI assistant that powers intelligent features across Zoho's 55+ business applications used by over 80 million users worldwide.
Key Responsibilities
- Develop ML models for Zia AI features including predictive sales analytics, anomaly detection, sentiment analysis, smart scheduling, and intelligent workflow automation
- Build and fine-tune NLP models for Zia Voice, smart replies, email summarization, and document understanding within Zoho Mail, Zoho CRM, and Zoho Desk
- Design scalable ML pipelines for training and serving models across Zoho's multi-product platform infrastructure
- Conduct rigorous model evaluation, fairness analysis, and bias assessment for customer-facing AI features
- Collaborate with Zoho product managers and engineers on AI feature design and integration
Requirements & Skills
- B.Tech/M.Tech in Computer Science, ML, or a related engineering discipline
- 3–7 years of ML/NLP development experience
- Strong Python and deep learning framework skills (PyTorch/TensorFlow)
- Experience with Hugging Face Transformers, LLM fine-tuning, and text understanding tasks
- Excellent software engineering practices — clean code, testing, version control
Benefits & Work Conditions
- Competitive salary with annual increments
- Hybrid work model with access to Zoho's distinctive campus environments
- Zoho's unique, bootstrap-funded culture with no VC pressure and long-term product vision
- Health insurance, PF, and performance bonus
- Work on genuinely global products used by 80 million business users
About the Company
Zoho Corporation is one of India's most remarkable technology success stories — a privately held, bootstrapped global SaaS company with 15,000+ employees and over $1 billion in annual revenue, building 55+ integrated business applications. Zoho's Zia AI initiative is a growing team of ML researchers and engineers building AI capabilities natively into Zoho's entire product suite.
How to Apply
Apply at careers.zoho.com. Browse AI and Data Science roles to find current Data Scientist openings.