Associate Software Engineer

About This Role

Zendesk is hiring Associate Software Engineers to build the customer experience and support automation platform used by over 100,000 businesses worldwide. You will contribute to Zendesk Support, Zendesk AI, or the messaging and voice product lines — helping businesses deliver better customer service at scale.

Job Overview

• Job Title: Associate Software Engineer
• Company: Zendesk
• Location: San Francisco, CA / Austin, TX / New York, NY / Denver, CO / Madison, WI
• Job Type: Full-time
• Experience Level: Entry-level (0–2 years)
• Salary Range: $32–$46/hr
• Posted Date: 2026-06-06
• Application Deadline: 2026-07-06

Role Context

Zendesk's engineering teams work in small product squads with high ownership. Associate engineers are paired with a mentor and expected to contribute production code within their first few weeks. Zendesk's recent investment in AI agents and LLM-powered support automation makes this an exciting time to join the product engineering team.

Key Responsibilities

• Build and maintain product features using Ruby on Rails, React, or Go
• Develop and integrate AI-powered support automation features using LLM APIs
• Write unit and integration tests and participate in code review workflows
• Investigate and resolve production incidents reported by customer support teams
• Collaborate with product managers and designers on feature scoping and UX decisions
• Contribute to API design and documentation for Zendesk's developer platform

Requirements & Skills

• Bachelor's in Computer Science or a related field (2024–2026 grad)
• Proficiency in Ruby, Python, JavaScript, or Go
• Understanding of REST APIs, relational databases, and web application architecture
• Familiarity with Agile workflows and Git-based version control
• Interest in AI/LLM integration or customer support technology

Benefits & Work Conditions

• $32–$46/hr with Zendesk equity and annual performance bonus
• Hybrid work model with flexible remote days
• Comprehensive health, dental, and vision insurance
• Annual learning and development budget
• 401(k) with company match and generous PTO

Who Should Apply

Graduates who enjoy building products that directly improve customer experiences. This role suits candidates who want product ownership early, an AI-forward engineering environment, and a company culture that values work-life balance alongside technical excellence.

About the Company

Zendesk is a customer service and engagement platform serving 100,000+ businesses across 160 countries. Its suite covers support ticketing, live chat, voice, and AI-powered self-service tools. Zendesk is known for its developer-friendly APIs and one of the largest customer service ecosystems in the SaaS industry.

How to Apply

Apply through Zendesk Jobs. Search "Associate Software Engineer." The process includes a coding challenge and a technical interview covering web development and system design basics.